Frequently asked questions

Use the charger map on this website or in the EV CONNECTS app. Each station shows its address, connector types, power rating, opening hours and live availability, so you know before you drive there.

The app is the easiest way, but you can also tap a EV CONNECTS RFID card on the charger, or set up Auto Charge so charging starts by itself when you plug in at a compatible DC charger. All three use your EV CONNECTS wallet.

Any electric car, two-wheeler or three-wheeler with a compatible connector. Our network supports common Indian standards such as CCS2 and Type 2, and the map shows exactly which connectors each station has.

Tariffs are set per charger and depend on its power (AC or DC fast). The price per unit is shown in the app and on the charger page before you start, so there are no surprises.

Top up your EV CONNECTS wallet in the app with UPI, cards or net banking. Each session is paid from your wallet. A GST invoice is emailed to you as soon as the session ends.

Yes. Stop any time from the app, with your RFID card, or from the charger. You are billed only for the energy delivered.

Contact our support team with the session ID from your invoice or the app. Refunds for failed sessions are processed back to your wallet or original payment method as per our refund policy.

Yes. We work with malls, hotels, restaurants, offices, hospitals, apartments and fuel stations. Share your location with us and our team will do a site survey and recommend the right setup.

Yes. Fleet operators get dedicated RFID cards, centralised billing and usage reports for every vehicle and driver.

Every charger is connected to our network management system and monitored remotely. Our service team handles faults, updates and preventive maintenance.